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SIM card activation services disrupted as telcos migrate to new verification platform

by ADELEKE
2 days ago
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SIM card activation services disrupted as telcos migrate to new verification platform
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SIM card activation services disrupted as telcos migrate to new verification platform

SIM card activation services disrupted as telcos migrate to new verification platform
The Association of Licensed Telecommunications Operators of Nigeria (ALTON) says there will be a temporary disruption of SIM-related services across all mobile networks in the country.

Gbenga Adebayo, ALTON chairman, announced on Tuesday in a statement co-signed by Damian Udeh, the association’s publicity secretary.

Adebayo said the disruption follows a directive from the National Identity Management Commission (NIMC) mandating mobile network operators (MNOs) to transition to a new identity verification platform.

He said the migration process, which directly impacts real-time identity verification required for SIM registration, SIM replacement, mobile number portability (MNP), and other related services, has caused unforeseen technical challenges affecting service availability nationwide.

“While the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, unfortunately, the transition has temporarily impacted the ability of MNOs to deliver seamless SIM-related services,” the statement reads.

“During this period, MNOs will not be able to support SIM Swap, SIM replacement, activation of new subscribers and other SIM-related services.”

Adebayo said ALTON and its member companies are working closely with the Nigerian Communications Commission (NCC), NIMC, and other relevant authorities to resolve the integration issues as quickly as possible.Advertisement
“We understand the inconvenience this may cause to millions of subscribers who depend on these services for communication, business, and daily activities,” he added.

“We sincerely apologise for the disruption and kindly advise subscribers to postpone visits to service centres for SIM-related transactions until further notice.”

The ALTON boss assured subscribers of the association’s continued commitment to maintaining secure and high-quality telecoms services, adding that timely updates will be provided as the situation evolves.

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